Refund policy

Sleep in your unsuited for up to 30 nights. If it is not the best sleepwear you have ever owned, send it back for a full refund. If you simply want a different size, and they are unworn, exchange it instead. 

THE 30-NIGHT SLEEP TRIAL

We make sleepwear that has to actually work in bed. The only honest way to find that out is to sleep in it. So every order comes with a 30-Night Sleep Trial.

Sleep in your unsuited for up to 30 nights from the date you receive your order. If you are not happy, return it for a full refund. See Postage and Refunds below for exactly what that covers.

You can return items in any condition consistent with normal sleeping use. We ask that you wash them before sending, if you can.

The 30-night window includes and extends your statutory 14-day right to cancel under Part 5 of the Consumer Rights Act 2022. 

HOW TO START A RETURN

 

The easiest and fastest way to start any return or exchange is through our website:

 

Step 1: Visit our secure digital Returns Portal. Enter your email and order number to receive a one-time login code (no permanent password required).

Step 2: Select the items you wish to return or exchange and submit your request.

Step 3: Once approved, we will email you the return instructions.

 

Please note: Customers are responsible for the direct cost of return shipping.

(Alternatively, you may still notify us of your intent to return by emailing hello@unsuited.com. When emailing, please include your order number and state whether you would like a refund or an exchange. We will reply with return instructions.)

POSTAGE AND REFUNDS

You are responsible for the cost of returning items to us. We highly recommend using a tracked service.

We will refund the price of the goods within 14 days of being notified of your decision to cancel. Please note that we may withhold your refund until we receive the items back, or until you provide us with official proof of postage tracking, whichever happens first.

Refunds go back to your original payment method. Once we issue the refund, your bank may take a few days to process it.

WHAT WE DO WITH RETURNED ITEMS

We do not resell worn sleepwear. Items returned under the Sleep Trial are responsibly donated, recycled, or used internally for fit and quality reference.

EXCHANGES

If you would prefer a different size or a different set, you have 30 days from delivery to request an exchange instead of a refund.

To qualify for a standard exchange, items must be unworn, unwashed, with hangtags intact, and in their original packaging.

We cover the cost of shipping the replacement item out to you. You cover the return postage on the original. We recommend a tracked service. To start, use the Digital Withdrawal Form or email hello@unsuited.com within 30 days of delivery.

What if you already slept in it and now want a different size or set? That is handled as a refund rather than an exchange, since we cannot resell worn items. Simply return it under the 30-Night Sleep Trial for a full refund and place a fresh order for the new size.

FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty, or different from what you ordered, contact us at hello@unsuited.com as soon as possible after delivery. We will arrange a replacement or refund and cover the return postage. This is in addition to your statutory rights under Part 2 of the Consumer Rights Act 2022.

YOUR STATUTORY RIGHT TO CANCEL

Separately from our extended trial, you have a strict legal right to cancel an online order within 14 days of receiving it, for any reason. In Ireland, this right sits in Part 5 of the Consumer Rights Act 2022; consumers elsewhere in the EU have the same 14-day right under their respective national laws.

You can exercise this statutory right by using our online Digital Withdrawal Form, or by emailing hello@unsuited.com.

FAIR USE

The Sleep Trial and exchange options are offered in good faith for customers genuinely trying our sleepwear. We reserve the right to refuse returns, refuse exchanges, or limit future orders where we reasonably believe the policy is being abused, for example through repeated order-and-return cycles by the same customer.

We may modify or end the Sleep Trial at any time. Changes will not affect orders already placed.

WHERE TO SEND RETURNS

Please notify us. Once approved, send returns to:

unsuited Returns

Unit B3, Deerpark Industrial Estate

Oranmore, Co. Galway

H91 4D66

Ireland

QUESTIONS

Email hello@unsuited.com. We aim to reply within one working day.